Talking the Talk: Retailer Uses Conversational AI to Help Call Center Agents Increase Customer Satisfaction

With more than 11,000 stores across Thailand serving millions of customers, CP All, the country’s sole licensed operator of 7-Eleven convenience stores, recently turned to AI to dial up its call centers’ service capabilities. Built on the NVIDIA conversational AI platform, the Bangkok-based company’s customer service bots help call-center agents answer frequently asked questions and Read article >

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